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CUSTOMERS AND COMMUNITY

CUSTOMERS AND COMMUNITY

We believe that moving into a new community and a home should be an enjoyable and exciting experience. We aim to make our Customer’s journey from reservation to post completion as enjoyable and stress free as possible.

We engage with our customers on several fronts to ensure we are aware of their requirements and concerns and ensure that these and their expectations are managed in a positive manner.

We also recognise that whilst we aim to have a positive effect on the Communities in which we operate, the existing and future residents may have concerns about negative effects from our construction and the future life of our developments.

We are committed to creating ‘Places People Love’ not just for our customers but for those residents and businesses in the local area. To this end we have in place processes to ensure any possible negative effects are mitigated and to liaise with those who may be affected by our operations.

We work to bring benefits to the local community including economic benefits by the employment of local labour where possible, use of local suppliers and the additional economic benefits from additional council tax into the local authority funds, use of local retailers and business and services by new residents and the enhancement of the environment on and surrounding our developments with improvements in green spaces and infrastructure.


Complaints Procedure.pdf