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CUSTOMERS

CUSTOMERS

We believe that moving into a new community and a home should be an enjoyable and exciting experience. We aim to make our Customer’s journey from reservation to post completion as enjoyable and stress free as possible.

We engage with our customers on several fronts to ensure we are aware of their requirements and concerns and ensure that these and their expectations are managed in a positive manner.

We have introduced pre-completion events to engage with our customers and give them further opportunities to engage with us and also meet their new neighbours with a view to building strong community ties.

According to NHBC surveys, in 2017 85.1% (81.6% in 2016) of our customers were satisfied 8 weeks after occupation and 88.2% (85% in 2016) would recommend us to their friends. In addition, InHouse Research telephones our customers to gain feedback on our performance from initial enquiry to post completion. These responses are reviewed to identify areas of weakness as well as strength and assist us to continually improve our service to our customers. Buyers’ interests are also protected by the Consumer Code for Home Builders.