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CUSTOMER CARE

CUSTOMER CARE

We understand that buying a new home should be an exciting and enjoyable process. At Countryside we’re determined to offer nothing less.

Our Sales Consultants, Construction Staff and Customer Care teams work closely together to make certain that you are entirely happy with your new home and that it is delivered in accordance with our Customer Charter.

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Rigorous & Regular Inspections

To ensure that we deliver the very best quality new homes, every property we build is inspected at key stages throughout the construction process.  These rigorous and regular inspections allow us the opportunity to identify any potential issues and to resolve them before you move in. 

Once your property is complete, it is once again inspected by our Customer Care team to ensure your home meets the high standards the Countryside name has become renowned for.

Consumer Code

We also adhere to the Consumer Code for Home Builders, which aims to ensure that all new home buyers are treated fairly at all times, that they are given reliable information about their purchase, and that they know what service levels to expect and how to access the dispute resolution scheme.